Support

Watch how-to videos, explore FAQs, or submit a service request to our customer service team. We’re here to help.

Helpful Tips

These how-to videos will make operating and maintaining your product easy.

  • Maintenance Tips

    Once your windows are installed, you'll want to care for them so they look great for years to come.
  • Dealing with Seal Failure

    Windows that appear foggy may be suffering from seal failure. Learn what causes this issue and how you can fix it.
  • How to Fix Dropping Windows

    Fixing a window that won't stay up is easy and only requires a screwdriver.
  • How to Operate Single-Hung or Double-Hung Windows

    Learn how to operate your new single-hung or double-hung windows.
  • How to Operate Sliding Windows

    Learn how to operate your new sliding windows.
  • How to Control Condensation

    Do you have condensation on your windows? Find out why, and learn how to control indoor humidity in this video.

Do you have specific questions about operating and maintaining your new windows? Get in touch with us.

Locate A Serial Number

If you need service, please locate the serial number on your window before you contact support.

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If you have questions, we have answers.

Frequently Asked Questions

  • “Any Size” refers to any size double hung window our manufacturer will construct. Currently this is a minimum width and height of 15“ X 26“ and a maximum of 48” X 78”. “Installed” refers to the removal of a basic wood double hung window and replacing it with a vinyl Window World double hung window, using the existing wooden stops.

  • Window World of Athens accepts checks and all major credit cards. Six months – same as cash and 100% financing programs are available.

  • The majority of our windows are installed from the inside. In certain situations, we may be required to install from the outside.

  • Window World installs windows year round. A standard installation will take only one day. Our installers install one window at a time and are trained to close any doors to the room they are working in to minimize heat loss. The energy savings from the new windows will recover any additional costs incurred within a few days.

  • Please remove your curtains, blinds, and/or window treatments. Security devices should also be removed or deactivated by your security company. Please provide the installer with a clear path to the window by moving any personal items or furniture that is in front of the windows. It is also advisable to remove all wall decorations from the walls close to the windows.

  • Your replacement windows will be installed within 4-8 weeks from the date that the final measurements are taken. The type of replacement window being installed and type being removed help determine the amount of time needed to install your replacement windows. On average each window takes about 30 minutes. Trim work and cleanup will require additional time to complete. An average job will take a single day.

  • We generally remove all debris from your property and dispose of it. If you would like to keep your old windows or storms, please notify the installer as soon as he arrives for your installation.

  • In the rare occasion that you do have a problem with your Window World replacement windows, we recommend that you visit the Support section of our website. Most of the issues encountered by our customers are easily corrected and don’t necessarily mean that there is a problem with your window. This website contains a number of easy tutorials to aid you in correcting most of these issues. Please take a moment to view this information as some of it may be valuable for the care of your new replacement windows. If after trying the repair guides your issue is still not resolved, this website will guide you to complete specific forms which will aid us in getting the parts you need. Finally, you can of course email us or contact us via phone.

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